Quantcast
Channel: Disney – Customer Experience Matters®
Browsing all 15 articles
Browse latest View live

Image may be NSFW.
Clik here to view.

Gen Y Brands Gain, Financial Brands Lose

Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...

View Article



Image may be NSFW.
Clik here to view.

Take 5 Minutes To Build Customer Loyalty

I recently blogged about Hyatt’s plan to offer some customers “random acts of generosity.” I’ve received a number of comments about how this program seems  “forced” and may actually backfire if...

View Article

Image may be NSFW.
Clik here to view.

My Text Analytics Panel Got All Goofy

What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer… Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht...

View Article

Image may be NSFW.
Clik here to view.

At Disney, Someone Always Owns The Moment

Another speaker that I enjoyed at the The Premier Business Leadership Series in Orlando was Scott Hudgins, Vice President, Customer Managed Relationships at The Walt Disney Company. When someone at...

View Article

Image may be NSFW.
Clik here to view.

50 CX Tips: eBook and Infographic

I recently completed a series of 50 customer experience (CX) tips. To make it easier for people to read and download all of the tips, I assembled them into a free eBook: 50 CX Tips: Simple Ideas,...

View Article


Gen Y Brands Gain, Financial Brands Lose

Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...

View Article

Take 5 Minutes To Build Customer Loyalty

I recently blogged about Hyatt’s plan to offer some customers “random acts of generosity.” I’ve received a number of comments about how this program seems  “forced” and may actually backfire if...

View Article

My Text Analytics Panel Got All Goofy

What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer… Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht...

View Article


At Disney, Someone Always Owns The Moment

Another speaker that I enjoyed at the The Premier Business Leadership Series in Orlando was Scott Hudgins, Vice President, Customer Managed Relationships at The Walt Disney Company. When someone at...

View Article


50 CX Tips: eBook and Infographic

I recently completed a series of 50 customer experience (CX) tips. To make it easier for people to read and download all of the tips, I assembled them into a free eBook: 50 CX Tips: Simple Ideas,...

View Article

Gen Y Brands Gain, Financial Brands Lose

Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...

View Article

Take 5 Minutes To Build Customer Loyalty

I recently blogged about Hyatt’s plan to offer some customers “random acts of generosity.” I’ve received a number of comments about how this program seems  “forced” and may actually backfire if...

View Article

My Text Analytics Panel Got All Goofy

What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer… Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht...

View Article


At Disney, Someone Always Owns The Moment

Another speaker that I enjoyed at the The Premier Business Leadership Series in Orlando was Scott Hudgins, Vice President, Customer Managed Relationships at The Walt Disney Company. When someone at...

View Article

50 CX Tips: eBook and Infographic

I recently completed a series of 50 customer experience (CX) tips. To make it easier for people to read and download all of the tips, I assembled them into a free eBook: 50 CX Tips: Simple Ideas,...

View Article

Browsing all 15 articles
Browse latest View live




Latest Images