Gen Y Brands Gain, Financial Brands Lose
Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...
View ArticleTake 5 Minutes To Build Customer Loyalty
I recently blogged about Hyatt’s plan to offer some customers “random acts of generosity.” I’ve received a number of comments about how this program seems “forced” and may actually backfire if...
View ArticleMy Text Analytics Panel Got All Goofy
What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer… Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht...
View ArticleAt Disney, Someone Always Owns The Moment
Another speaker that I enjoyed at the The Premier Business Leadership Series in Orlando was Scott Hudgins, Vice President, Customer Managed Relationships at The Walt Disney Company. When someone at...
View Article50 CX Tips: eBook and Infographic
I recently completed a series of 50 customer experience (CX) tips. To make it easier for people to read and download all of the tips, I assembled them into a free eBook: 50 CX Tips: Simple Ideas,...
View ArticleGen Y Brands Gain, Financial Brands Lose
Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...
View ArticleTake 5 Minutes To Build Customer Loyalty
I recently blogged about Hyatt’s plan to offer some customers “random acts of generosity.” I’ve received a number of comments about how this program seems “forced” and may actually backfire if...
View ArticleMy Text Analytics Panel Got All Goofy
What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer… Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht...
View ArticleAt Disney, Someone Always Owns The Moment
Another speaker that I enjoyed at the The Premier Business Leadership Series in Orlando was Scott Hudgins, Vice President, Customer Managed Relationships at The Walt Disney Company. When someone at...
View Article50 CX Tips: eBook and Infographic
I recently completed a series of 50 customer experience (CX) tips. To make it easier for people to read and download all of the tips, I assembled them into a free eBook: 50 CX Tips: Simple Ideas,...
View ArticleGen Y Brands Gain, Financial Brands Lose
Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...
View ArticleTake 5 Minutes To Build Customer Loyalty
I recently blogged about Hyatt’s plan to offer some customers “random acts of generosity.” I’ve received a number of comments about how this program seems “forced” and may actually backfire if...
View ArticleMy Text Analytics Panel Got All Goofy
What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer… Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht...
View ArticleAt Disney, Someone Always Owns The Moment
Another speaker that I enjoyed at the The Premier Business Leadership Series in Orlando was Scott Hudgins, Vice President, Customer Managed Relationships at The Walt Disney Company. When someone at...
View Article50 CX Tips: eBook and Infographic
I recently completed a series of 50 customer experience (CX) tips. To make it easier for people to read and download all of the tips, I assembled them into a free eBook: 50 CX Tips: Simple Ideas,...
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